Privacy Policy

Last updated: January 2026

This Privacy Policy describes how Kalakaar Jewellery ("we", "us", "our") collects, uses, stores, transfers and discloses your personal information when you visit, use our services, make a purchase on our website, communicate with us, or otherwise interact with our business (collectively, the "Services"). "You" and "your" refer to the individual using the Services, whether a customer, visitor, or other user.

By accessing or using any part of the Services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using the Services.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for operational reasons. When we make significant changes, we will revise the "Last updated" date at the top of this page. Your continued access to or use of the Services following those changes constitutes acceptance of the updated policy.

1. Controller and Contact Information

For the purposes of applicable data protection laws, including the UK GDPR and EU GDPR, Kalakaar Jewellery is the data controller of your personal information.

Contact Details:
Email: info@kalakaarjewellery.com
Address: 3rd Floor, 86–90 Paul Street, London, England, United Kingdom, EC2A 4NE

You may contact us using these details if you have questions, wish to exercise your rights, or want to lodge a complaint.

2. Personal Information We Collect

The personal information we collect about you depends on how you interact with us and may include:

Information you provide directly:

  • Contact information (name, address, phone number, email)
  • Billing and shipping information
  • Account login credentials
  • Order and transaction details
  • Customer service communications
  • Reviews and user‑generated content

Information collected automatically:
We automatically collect certain technical and usage data when you interact with our website using cookies, pixels, and similar technologies. This may include device information, IP address, browser type, pages visited, and interaction data.

Information from third parties:
We may receive information about you from service providers acting on our behalf, such as Shopify (our ecommerce platform) and payment processors, to enable order fulfilment, payment processing and analytics.

3. How We Use Your Personal Information

We use personal information for the following purposes:

a. Contractual Necessity:
To perform our agreement with you — for example, processing and fulfilling orders, handling payments, arranging shipment, managing your account, and providing customer service.

b. Legal Obligations:
To comply with applicable laws, safety and security requirements, tax and accounting obligations.

c. Legitimate Interests:
Where permitted by law, we may process your data to:

  • Prevent fraud and maintain security
  • Improve and personalise our Services and product offerings
  • Conduct analytics and performance measurement
  • Provide you with support and respond to inquiries

d. Marketing and Advertising (Consent where required):
We may use your information to send promotional communications. In jurisdictions like the UK and EU, we only send marketing emails if you consent or otherwise have a lawful basis, and you can withdraw consent at any time.

4. Legal Bases for Processing

Under UK GDPR and EU GDPR, we rely on one or more of the following legal bases to process personal data:

  • Contract performance: Processing necessary to fulfil your order or provide Services.
  • Legal obligations: Processing required to comply with laws.
  • Legitimate interests: Processing to operate and improve our business, prevent fraud, enhance security, and communicate with you.
  • Consent: Where we ask for your consent (for example, to send marketing emails or use non‑essential cookies).

5. Cookies and Tracking Technologies

We use cookies, pixels and similar technologies to:

  • Operate and secure our website
  • Remember your preferences
  • Analyse site use and performance
  • Enable personalised advertising

Some cookies are strictly necessary for the operation of the Service, while others require your consent before being placed. You can withdraw cookie consent or manage your browser settings to restrict cookies, though this may affect site functionality.

6. Disclosure of Personal Data

We may share your personal information with:

  • Service providers who support our business (e.g., payment processors, fulfilment partners, customer support tools)
  • Marketing and analytics partners
  • Affiliates within our corporate group
  • Legal or regulatory authorities where required by law or to protect rights
  • Third parties with your consent

We do not sell personal data for profit.

We rely on third‑party processors (such as Shopify), which may be located outside the UK and EU. Data transfers outside the UK and EU are conducted in compliance with applicable law using mechanisms such as Standard Contractual Clauses or equivalent safeguards.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil the purposes for which it was collected (e.g., order fulfilment)
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods may vary by category of data and legal requirement.

8. Your Data Protection Rights

Depending on where you live, you may have some or all of the following rights regarding your personal data:

  • Right to access your information
  • Right to correct inaccurate or incomplete data
  • Right to delete your data
  • Right to restrict processing
  • Right to object to processing, including for marketing or profiling
  • Right to data portability
  • Right to withdraw consent where consent was the basis

To exercise any of these rights, contact us using the details above. We may need to verify your identity before responding. You have the right to lodge complaints with your local data protection authority if you are not satisfied with our response.

9. Security of Your Personal Data

We implement reasonable technical and organisational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Services are intended for adults. We do not knowingly collect personal data from children under the age of 16 without parental consent. If you believe we have collected information from a minor in error, please contact us.

11. Third Party Websites and Links

Our website may contain links to external sites not controlled by us. We are not responsible for the privacy practices or content of those sites. Please review the privacy policies of third‑party websites before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the Services after changes are posted constitutes your acceptance of those changes.

13. Contact Information

If you have questions about our privacy practices, wish to exercise your data rights, or want to file a complaint, you may contact us at:

Email: info@kalakaarjewellery.com
Address: 3rd Floor, 86–90 Paul Street, London, England, United Kingdom, EC2A 4NE